Which combination of issues is within the Financial Services and Pensions Ombudsman’s remit for pension provider complaints?

Which combination of issues is within the Financial Services and Pensions Ombudsman’s remit for pension provider complaints?

• A. Sales practices only
• B. Dispute of fact or law only
• C. Financial loss arising from maladministration and dispute of fact or law
• D. All of the above

Answer: (D)

The remit covers the full spectrum of pension provider complaints: issues with how a product was sold or the advice given (sales practices), disputes about what actually happened or how the law applies (dispute of fact or law), and financial losses that arise from maladministration linked to those issues. Because a single complaint can involve mis-selling, a factual or legal dispute, and resulting financial loss, all of these areas fall within what the Ombudsman can handle. A case where a mis-selling occurred and led to financial loss, or where a mistake in administration caused loss while there’s a factual or legal dispute, would all be within scope. That breadth is why “all of the above” is the best choice.

The remit covers the full spectrum of pension provider complaints: issues with how a product was sold or the advice given (sales practices), disputes about what actually happened or how the law applies (dispute of fact or law), and financial losses that arise from maladministration linked to those issues. Because a single complaint can involve mis-selling, a factual or legal dispute, and resulting financial loss, all of these areas fall within what the Ombudsman can handle. A case where a mis-selling occurred and led to financial loss, or where a mistake in administration caused loss while there’s a factual or legal dispute, would all be within scope. That breadth is why “all of the above” is the best choice.